Last Updated: September 2024
Thank you for shopping at ‘Bubbling Sunita Brew’. We value your satisfaction and strive to provide the best possible experience. This Returns and Refunds Policy outlines our guidelines for returns, exchanges, and refunds for both physical products and digital content/courses.
1. General Conditions
- All returns and refund requests must be made within 30 days of the purchase date or delivery date, whichever is later.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- You will need the receipt or proof of purchase.
2. Physical Products
2.1 Returns Process
- Contact our customer service team at cheers@bubblingsunitabrew.com to initiate a return.
- We will provide you with a return authorization and shipping instructions.
- Ship the item back to us using a trackable shipping method.
- Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
2.2 Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item).
- For international returns, you are responsible for any customs duties, taxes, or other fees that may be incurred.
2.3 Exchanges
- We offer exchanges for items of equal or lesser value within 30 days of purchase.
- If you wish to exchange for an item of greater value, you will need to pay the difference.
3. Digital Products and Courses
3.1 Refund Eligibility
- Due to the nature of digital products and online courses, we do not offer refunds once the content has been accessed or downloaded.
3.2 Refund Process for Digital Products and Courses
- If you have not yet accessed or downloaded the digital product or course, you may request a refund within 24 hours of purchase.
- Contact our customer service team at cheers@bubblingsunitabrew.com with your order details.
- Our team will review your request and process the refund if approved.
- Approved refunds will be credited to your original method of payment within 10 business days.
4. Non-Returnable Items
Certain items are non-returnable due to health protection or personal hygiene reasons. These include:
- E.g., “Downloadable software products,” “Gift cards,” “Perishable goods such as food or flowers,” etc.
5. Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us at cheers@bubblingsunitabrew.com within 48 hours of receiving the item.
- Provide photos of the damaged item and packaging.
- We will arrange for a replacement or full refund, including return shipping costs.
6. Cancellations
- For physical products, you can cancel an order for a full refund if the order has not yet been shipped.
- For digital products or courses, you can cancel for a full refund before accessing or downloading the content.
7. Gift Returns
- For gifts purchased from our website, we offer store credit equal to the purchase amount.
- The gift recipient will need to contact our customer service to process the return.
8. Refund Methods
Refunds will be issued using the original payment method when possible. If this is not possible, we will issue store credit or another mutually agreed-upon method.
9. Customer Responsibilities
- Customers are responsible for properly packaging return items to prevent damage during transit.
- Any items returned to us in unacceptable condition may be rejected for refund or subject to a restocking fee.
10. Shipping Policy
10.1 Shipping Methods
- We offer various shipping options including standard, expedited, and express delivery. Please select your preferred shipping method at checkout.
10.2 Shipping Costs
- Shipping costs are calculated based on your location and the weight of your order. These costs will be displayed at checkout.
10.3 Delivery Times
- Estimated delivery times will be provided during checkout. Please note that these times are estimates and may vary depending on your location and carrier.
10.4 Shipping Issues
- If you encounter any issues with your shipment (e.g., delays, lost packages), please contact our customer service team at cheers@bubblingsunitabrew.com for assistance.
11. Changes to This Policy
We reserve the right to modify this policy at any time. Changes will be posted on this page with a revised “Last Updated” date.
12. Contact Us
If you have any questions about our Returns and Refunds Policy, Shipping Policy, or any other inquiries, please contact us at:
